Frequently asked questions
How long does a personalized piece take to make?
It depends on the item. Personalized Bodies and hospital discharge outfits take up to 8 business days to make. Custom Converses take up to 20 business days, since each pair is embroidered by hand. This is in addition to shipping time.
Can I rush my order?
Since every personalized piece is handmade and embroidered to order, we're not able to offer rush production at this time.
How long does shipping take?
Orders are dispatched after production is complete, then shipped via DHL with tracking provided.
Can I return or exchange a personalized item?
Personalized pieces (with embroidery, names, or custom details) are made specifically for you and are not eligible for return or exchange. Non-personalized items can be returned — please see our Returns Policy for details.