Refund policy

Last updated: 16/09/2026

Personalized Items

Because every personalized piece — including embroidered names, custom details, and made-to-order Converses — is made specifically for you, personalized items are not eligible for return, exchange, or refund, except in the case of a manufacturing defect.

Non-Personalized Items

Non-personalized items may be returned or exchanged within 7 days of delivery, provided the item is unused, unwashed, and in its original condition with tags attached.

How to Request a Return or Exchange

To start a return or exchange, please contact us at jutti.atelier@gmail.com with your order number and the reason for your request. We'll guide you through the next steps.

Return Shipping

Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method, as Jutti is not responsible for items lost in transit back to us.

Refunds

Once we receive and inspect your returned item, we'll notify you of the approval status. Approved refunds will be issued to your original payment method within 30 business days.

Damaged or Defective Items

If your order arrives damaged or with a manufacturing defect, please contact us within 7 days of delivery with photos of the issue, and we'll arrange a replacement or refund at no additional cost to you.

International Orders

For orders shipped outside Brazil, any duties or import taxes paid at checkout are non-refundable, even if the item itself is returned.